Privacy Notice

We are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and store your personal information when you interact with our website or services.

1. About Us and How to Contact Us

This website is operated by Kaleidoscope Eye (“we”, “us”, or “our”). We are the data controller responsible for your personal information.

If you have any questions about this Privacy Notice or how we handle your data, please contact us at:
Email: hello@kaleidoscopeeye.co.uk
Website: www.kaleidoscopeeye.co.uk
Business Address: [Insert registered business address]

2. Information We Collect About You

We may collect and process the following types of personal data:

  • Identity and contact details (such as name, email address, billing/delivery address, phone number).

  • Order and transaction data (products purchased, payment details, shipping information).

  • Technical information (IP address, browser type, device identifiers).

  • Usage data (information about how you use our website and services).

  • Marketing preferences (your communication and newsletter preferences).

We do not knowingly collect personal information from children under the age of 13.

3. How We Collect and Use Your Information

We collect your information in the following ways:

  • When you place an order or create an account.

  • When you contact us via email or social media.

  • Through cookies and similar tracking technologies when you browse the site.

  • When you sign up for our newsletter or marketing emails.

We use your personal data to:

  • Fulfil and manage your orders and payments.

  • Communicate with you about your purchases or queries.

  • Improve our website and user experience.

  • Send you marketing communications (only where you have opted in).

  • Comply with legal and regulatory obligations.

We always ensure we have a lawful basis for processing your data, which may include your consent, our contractual obligations to you, or our legitimate business interests.

4. How We Store Your Information, Who We Share It With, and How Long We Keep It For

We take appropriate technical and organisational measures to secure your personal information.

We may share your data with:

  • Payment processors (e.g. Stripe, PayPal).

  • Delivery services (e.g. Royal Mail, DPD).

  • Marketing and email platforms (if you opt in for newsletters).

  • Professional advisors (such as accountants, legal consultants).

We only retain your data for as long as necessary to fulfil the purposes it was collected for, including satisfying any legal, tax, or regulatory requirements. Typically:

  • Order information is kept for 6–7 years (for tax/accounting).

  • Marketing preferences are stored until you unsubscribe.

  • Website browsing data is stored for a shorter period, usually 12–24 months.

5. Cookies

We use cookies and similar technologies to:

  • Improve website functionality and user experience.

  • Understand how visitors interact with our content.

  • Provide relevant advertising through third-party platforms.

You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.

6. International Transfers of Your Information

In some cases, we may transfer your data outside the UK (e.g. when using third-party service providers located internationally). If we do, we will ensure appropriate safeguards are in place, such as standard contractual clauses or certification under approved schemes.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your data (subject to legal obligations).

  • Object to or restrict how we process your data.

  • Withdraw consent where we rely on it.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

For more information or to exercise your rights, please contact us via the details in Section 1.

8. Updates to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, legal obligations, or service offerings. Updates will be posted on this page with the “last updated” date.

Last updated: May 20205